At Ryde Media, we aim to offer fast, reliable, and transparent delivery for all electronic devices products purchased through our online store. This Shipping Policy outlines how and when you can expect to receive your order.
1. Shipping Locations
We currently offer shipping within the United Kingdom only.
We do not ship internationally at this time.
2. Shipping Costs
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We offer free standard delivery on all orders.
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There are no additional fees for packaging, handling, or returns.
3. Order Processing Time
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Orders are typically processed within 1 to 3 business days after the order is placed.
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Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
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Once dispatched, delivery typically takes 2 to 5 business days, depending on your location within the UK.
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A tracking number will be provided via email once your order has shipped.
5. Shipping Carrier
We work with reliable UK courier partners to ensure timely and secure delivery.
Tracking details and estimated delivery dates are provided upon dispatch.
6. Delivery Issues
If your order is delayed, lost, or damaged during shipping:
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Please contact us at info@ryde-media.com with your order number.
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We will investigate the issue with the courier and arrange a replacement or refund where appropriate.
7. Incorrect Address
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.
If an incorrect or incomplete address causes a delivery issue, we are not liable for lost parcels. Please contact us immediately if you notice a mistake.
8. Split Shipments
If your order includes multiple items, they may be shipped separately depending on stock levels and warehouse location. You will not be charged extra for split deliveries.
9. Contact Us
For any shipping-related questions, feel free to reach out to our support team:
Email: info@ryde-media.com
Phone: +44 7537 175359
Address: 120 Columbia Rd, London, E2 7RG, United Kingdom