At Ryde Media, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.
1. Information We Collect
We may collect and process the following information:
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Full name
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Shipping and billing address
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Email address
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Phone number
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Payment details (processed securely through PayPal)
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Order details and transaction history
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IP address, browser information, and cookies
2. How We Use Your Information
We use your data to:
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Process and ship your orders
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Communicate with you about your orders or customer service requests
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Send order confirmations and updates
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Provide customer support
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Improve our website and services
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Comply with legal and tax obligations
If you opt in, we may also use your email to send promotional offers or updates.
3. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third parties, such as:
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Payment processors (e.g., PayPal)
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Delivery and logistics providers
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Website analytics services (e.g., Google Analytics)
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Government authorities if required by law
All third-party services are contractually obligated to keep your information secure.
4. Cookies
We use cookies to:
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Enable essential site functions
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Store your preferences
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Analyse traffic and site usage
You can control cookies through your browser settings and delete them at any time.
5. Data Retention
We retain your information only as long as necessary:
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To fulfill your orders
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For legal and accounting purposes
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To resolve disputes or enforce our agreements
After this period, your data is securely deleted or anonymised.
6. Data Security
Your information is stored securely on servers provided by Shopify.
We use encryption (SSL) for data transfers and restrict access to authorised personnel only.
7. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
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Access your personal data
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Correct any inaccuracies
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Request data deletion
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Withdraw consent
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Object to certain data uses
To exercise any of these rights, email us at info@ryde-media.com.
8. Children’s Privacy
Our services are not intended for children under the age of 18.
We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy at any time.
The latest version will always be available on our website with the effective date listed above.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: info@ryde-media.com
Phone: +44 7446 136443
Address: 4-4a Blackburn Road, Accrington, BB5 1HD, United Kingdom